Complaints by Legal Entities
If you have a complaint about any of the services provided by Ayvens, please submit it via the contact form.
Complaints by Individuals
For objections concerning any of the services provided by Ayvens, please address your complaint via the contact form.
Additionally, you may send a letter by traditional mail to Ayvens Poland Sp. z o.o. at the following address: 180 Pulawska Street, 02-670 Warsaw, or by telephone at: +48 22 699 99 99.
Our complaints management team is committed to processing complaints as quickly as possible. We also comply with the statutory periods for responding to complaints:
If You have a Leasing Agreement
- Response time: up to 30 days from the date of receipt of the complaint.
- In justified cases, where final processing of the complaint is not possible, the response time may be extended to 60 days. In this case, we will keep you informed of the status of your complaint.
If You have a Rental Agreement
- Response time: up to 30 days from the date of receipt of the complaint.
- If you have a rental agreement as a Consumer, we will respond within 14 days of receiving your complaint. We would like to remind you that a Consumer is a person who has concluded a tenancy agreement for a purpose not directly connected with their economic or professional activity.
Our complaints management team is committed to ensuring that complaints are dealt with as quickly as possible. We also comply with the statutory deadlines for responding to complaints:
If You have a Lease Agreement
- Response time: up to 30 days from the date of receipt of the complaint.
- In justified cases, where final processing of the complaint is not possible, the response time may be extended to 60 days. In this case, we will keep you informed of the status of your complaint.
If You have a Rental Agreement
- Response time: up to 30 days from the date of receipt of the complaint.
- If you have a rental agreement as a Consumer, we will respond within 14 days of receiving your complaint. We would like to remind you that a Consumer is a person who has concluded a tenancy agreement for a purpose not directly connected with their economic or professional activity.
When submitting a complaint regarding Ayvens' performance of its obligations under the contract in question, the Client should indicate their details: date and number of contract, the content of the complaint and, if applicable, propose a way to resolve it.
If the Client does not agree with the proposed solution to the complaint, he can raise objections which will be considered by Ayvens. If the final resolution of the complaint is not satisfactory, the Client has the right to appeal:
Referral to the Court of Common Pleas
The Client may bring an action against Ayvens before the competent District Court or District Court (for cases with a value in dispute exceeding 100,000 PLN) according to: a. the jurisdiction specified in the content of the contract, b. the general jurisdiction of the defendant's registered office, c. the place of performance of the contract.
Please be informed that Consumer Ombudsmen provide free assistance to Consumers in disputes with entrepreneurs; consequently, a Consumer may turn to an Ombudsman for assistance in resolving a dispute.
